Delivery & Return

Shipping policy

 

Newest Note:Due to the epidemic, only the United States is supported for the time being, and shipments to other countries will be opened in the future.

We work closely with international manufacturers and suppliers so you can get the best price on our products. Generally we can support worldwide shipping, now due to the covid-19, the delivery time can not be guaranteed.
Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)

Production Time: Order verification,quality check and packaging. Usually Takes 10-15 Business Days

We will send you a tracking number after order, and then please find your shipping information.


Shipping Times & Shipping Fees:
Orders are shipped in the order they are received within 48 hours (except during Holidays).

For the customer in US:
Amazon Function: Only for US now about 3-5 business days, Free shipping.

Standard Shipping: 10-25 business days, $20.

Expedited Shipping: 8-10 business days, $60

For the customer in the rest of word:Temporarily unavailable

I'm sorry that we don't support free shipping for the customer outside or the United States.

Expedited shipping: $60

DHL: $100

Support UPS, DHL, SF-EXPRESS and Amazon functions, you can also assign specify logistics but there will be costs.


Please contact us by email if you have any questions regarding shipping: support@premiumwatchwinders.com

 

Refund policy

 

We have a 15-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@premiumwatchwinders.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@premiumwatchwinders.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Once the item is received at our fulfillment center, it takes 3-5 business days for the refund to be processed and 10-15 business days for the refund amount to show up in your account.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us support@premiumwatchwinders.com

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